Territory Folks Should all be Pals: Qualitative Use of Search Logs to Improve Confidence in and Communication about a Library Discovery Service

Authors

Jimmy Ghaphery, Virginia Commonwealth UniversityFollow
Mark Baggett, University of Tennessee, KnoxvilleFollow
Thomas McNulty, Virginia Commonwealth UniversityFollow
Emily Owens, Virginia Commonwealth UniversityFollow

Document Type

Presentation

Original Presentation Date

2016

Comments

Presentation at Ex Libris Users of North America Annual Conference (ELUNA), 2016.

Date of Submission

May 2016

Abstract

The efficacy of library discovery tools can be a contentious topic within libraries. This presentation will describe the use of Primo search logs as a vehicle to encourage constructive conversations across departments in two different university research libraries (University of Tennessee and Virginia Commonwealth University). In particular this project aimed to bring together systems and public service librarians in order to improve communication across departments and the library discovery system itself. Results from each institution will be presented and compared along with ideas for future research.

Is Part Of

VCU Libraries Faculty and Staff Presentations