Document Type


Original Date


Date of Submission

December 2017


In the summer of 2017, VCU’s Office of Service-Learning conducted an evaluation of the impact of service-learning on community partner organizations. This assessment aimed to collect actionable feedback from partners and to inform improvements to service-learning courses at VCU that successfully address partners’ concerns. An external researcher conducted phone interviews with a representative sample of 22 community partners. Partners were asked how a specific service-learning course impacted their organization in three areas: organizational capacity, economically, and socially. Partners were also asked about faculty interactions and the likelihood of recommending the service-learning course to other organizations like their own. This report presents the findings of this community partner impact assessment, outlines an assessment model for a three-year continuous improvement cycle, and offers key recommendations and next steps that emerged from this assessment.

Is Part Of

VCU Division of Community Engagement

Recommended Citation

Jettner, J. F., Pelco, L. E., & Elliott, K. L. (2017). Service-Learning Community Partner Impact Assessment Report. Virginia Commonwealth University, Richmond, VA.