Defense Date

2010

Document Type

Dissertation

Degree Name

Doctor of Philosophy

Department

Management

First Advisor

Larry Williams

Abstract

Discretionary behaviors such as counterproductive work behaviors (CWBs) and organizational citizenship behaviors (OCBs) exist outside of the job description, but these behaviors nevertheless have profound influence on the organization and its members. Using Spector and Fox’s (2002) General OCB-CWB emotion centered model as the conceptual framework, I tested a specific model with personality, perceptions of the workplace, and emotional processes as antecedents of both OCB and CWB. The proposed model fit the data well and the results indicated that the emotional processes of burnout and engagement partially mediate the individual and organizational antecedents.

Rights

© The Author

Is Part Of

VCU University Archives

Is Part Of

VCU Theses and Dissertations

Date of Submission

June 2010

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