DOI
https://doi.org/10.25772/EZDV-B910
Defense Date
2010
Document Type
Dissertation
Degree Name
Doctor of Philosophy
Department
Management
First Advisor
Larry Williams
Abstract
Discretionary behaviors such as counterproductive work behaviors (CWBs) and organizational citizenship behaviors (OCBs) exist outside of the job description, but these behaviors nevertheless have profound influence on the organization and its members. Using Spector and Fox’s (2002) General OCB-CWB emotion centered model as the conceptual framework, I tested a specific model with personality, perceptions of the workplace, and emotional processes as antecedents of both OCB and CWB. The proposed model fit the data well and the results indicated that the emotional processes of burnout and engagement partially mediate the individual and organizational antecedents.
Rights
© The Author
Is Part Of
VCU University Archives
Is Part Of
VCU Theses and Dissertations
Date of Submission
June 2010