Defense Date


Document Type


Degree Name

Master of Science



First Advisor

Dr. Stephen M. Auerbach


The current study examined healthcare provider-patient interpersonal impacts and health related control appraisals to patients' satisfaction and compliance with treatment recommendations. Secondary outcomes such as patient satisfaction are becoming increasingly important, and compliance with treatment can have direct effects on primary outcomes. Eighty-one patients at a large, urban university student health center participated in the current study. Participants completed participatory style and interpersonal impact measures both before and after the visit with their provider, and completed satisfaction questionnaires immediately following the visit, and at the two-week follow-up along with a measure assessing compliance with treatment recommendations. Providers also completed interpersonal impact measures on each patient. Results showed that meeting patient expectations for levels of participation in the medical process are important for patient satisfaction. In addition, patients were more satisfied with providers who were friendly and submissive in their interpersonal styles. The current study also proposes a model that accounts for more than 55% of the variance in patient satisfaction.


© The Author

Is Part Of

VCU University Archives

Is Part Of

VCU Theses and Dissertations

Date of Submission

June 2008

Included in

Psychology Commons