Defense Date
2026
Document Type
Thesis
Degree Name
Master of Science
Department
Sociology
First Advisor
Dr. Victor Tan Chen
Second Advisor
Dr. Meredith Katz
Third Advisor
Dr. Cedric de Leon
Abstract
Prior research examines organizational dissonance, a disconnect between an organization’s stated goals and the operations of that organization, which can create distress among workers. Other scholarship explores how workers’ commitment to meaningful work can lead to self-exploitation and a tolerance of poor working conditions. This study examines the organizational dissonance that emerges in some labor unions, where the union’s public advocacy for worker rights and its internal exploitative practices create what I call a union staff paradox. In-depth qualitative interviews with previous union staff at a national nurses union reveal that these individuals tolerated overwork and abuse due to their relative inexperience in the labor market, deep commitment to the labor movement, fears of retaliation, and a desire to improve conditions for current and future staff. Comparison with participants’ experiences working for state and local unions show that this union staff paradox does not hold in a context of strong staff unions and an inclusive organizational structure.
Rights
© Erin C. Tucker
Is Part Of
VCU University Archives
Is Part Of
VCU Theses and Dissertations
Date of Submission
5-8-2026