"UNderstanding the Impacts of UNified Administrative Service Delivery" by Keith Van Inwegen, Megan Wood et al.
 

Document Type

Article

Original Publication Date

2024

Date of Submission

December 2024

Abstract

Team UNified is exploring how the current Finance, HR, and IT reporting structures function across the university. Currently, each unit independently manages how these services are delivered. Team UNified posits the current model may lead to issues such as inconsistent customer service, noncompliance with university policies and procedures, and fewer promotional opportunities within those job families. We plan to interview key stakeholders, review the current organizational structure, analyze internal turnover data, and benchmark against other institutions. Based on the results of our research, we will document the potential risks related to the current model and offer recommendations for where it may be beneficial to transition to a centralized or shared services model for Finance, HR, and IT at VCU.

Is Part Of

VCU Grace E. Harris Leadership Institute Publications

Share

COinS
 
 

To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.