Document Type


Original Publication Date


Journal/Book/Conference Title

Decision Support Systems



First Page


Last Page


DOI of Original Publication


Date of Submission

March 2015


Enterprise content management (ECM) systems help organizations cope with the increasing complexity and volume of data and information. Despite the growing popularity of ECM, published literature indicates that organizations primarily use ECM for operational benefits, while the strategic decision making capabilities are rarely considered. Thus, the most significant rewards of ECM implementation may be largely forgone. This study investigates the potential of ECM technology for decision support. A research model is proposed and validated via an empirical investigation. The results show that ECM positively influences problem identification and definition, decision making speed and analysis, decision quality, and decision makers’ satisfaction.


© 2014 Elsevier B.V. All rights reserved. NOTICE: this is the author's version of a work that was accepted for publication in Decision Support Systems. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Decision Support Systems, Volume 68, December 2014, Pages 39–48, doi:10.1016/j.dss.2014.09.002.

Is Part Of

VCU Information Systems Publications