Document Type
Presentation
Original Presentation Date
2026
Date of Submission
October 2026
Abstract
VCU Libraries Access Services staff performed a thematic assessment of the most frequently asked questions received through their web chat service. They used their findings to develop creative new training methods and better prepare staff for the changing ways that patrons interact with information online.
Accessibility Note
Content is digitally accessible 2026
Rights
© The Author(s)
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 License.
Is Part Of
VCU Libraries Faculty and Staff Presentations
Comments
Poster presented at Virginia Library Association Annual Conference, 2026