San Bernardino, reentry, criminology, 211 call center
Numerous scholars have noted that the majority of prisoners will be reincarcerated within three years of their release. However, while there has been extensive research on recidivism, much less attention has been paid to the reentry process in the sociological and criminological literature. Given the high rates of former prisoners reentering society with struggles that may affect their friends, family members, and communities, policymakers and practitioners should understand the successful methods for their reintegration. In this paper, we explore the conduits and barriers to reentry for a sample of San Bernardino county callers using United Way’s 211 Reentry Call Center from 2014-2015. We find that human needs resources (i.e. housing, clothes, and food assistance) and legal assistance are the two most frequently requested services. The callers in our sample have intersecting, disadvantaged identities and require multiple services which suggests a need for collaboration across agencies.
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