Rising to Meet the Needs of All Our Students: The Inclusive Service Excellence Working Group at VCU Libraries

Authors

Jennifer A. Stout, Virginia Commonwealth UniversityFollow
John T. Glover, Virginia Commonwealth UniversityFollow
Laura Crouch, Virginia Commonwealth UniversityFollow
Isabella Pence-Lanctot, Virginia Commonwealth UniversityFollow

Document Type

Presentation

Original Presentation Date

2025

Comments

Poster presented at Virginia Library Association Annual Conference, 2025

Date of Submission

November 2025

Abstract

VCU Libraries’ Inclusive Service Excellence Working Group was established to enrich the patron experience with public service units. Equity and inclusion were its guiding principles as its members reviewed the literature, sought user feedback, and engaged with focus groups. Stop by to learn about the group’s work and long-term impact.

Rights

© The Authors

Creative Commons License

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 License.

Is Part Of

VCU Libraries Faculty and Staff Presentations